Shipping/Refund Policy

RETURNS POLICY

Strictly no exchanges & Returns on items. 

A strict no-refund/exchange policy applies to all products.

Please ensure you choose your sizes carefully, as in most cases we are unable to guarantee stock availability. In agreement with our Sellers, Unlaced is unable to place any items on hold under any circumstance.

  • For further information and instructions please email sales@unlacedstore.com

Any sizing concerns please don't hesitate to email us or message us on instagram @unlacedstore_ or message us on the live chat. 

We only stock 100% authentic goods. If any item which has passed our rigorous authentication checks is deemed inauthentic, We will provide you with a full refund along with all associated shipping costs.

DOMESTIC SHIPPING

We can ship to virtually any address in Australia.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Once an order is made and has been processed/shipped, no address modifications can be made.

In the case when an order is placed, and the wrong delivery address has been entered, please contact the team at sales@unlacedstore.com to make modifications to your order ASAP.

PLEASE NOTE NEWLY RELEASED ITEMS REQUIRE A PROCESSING TIME AND THIS WILL BE HIGHLIGHTED IN THE PRODUCT DESCRIPTION. 

Shipping Cost:

  • All orders over $400 receive free shipping within Australia 
  • All orders under $400 will be charged a $15 shipping fee.
  • We also offer several different express expedited shipping's which is available on the shipping page at checkout.

Pickup Procedure:

  • All orders that have been selected for pickup upon checkout will be ready for collection store at 726 Hay Street, Perth within 2 hours.

 Shipping Times:

  • Sydney/NSW: 5 - 7 business days Express 
  • VIC/QLD: 5 - 7 business days Express
  • Adelaide: 5 - 7 business days Express
  • WA: 1-3 business days Express
  • New Zealand: 5 - 7 business days Express 

     

    INTERNATIONAL SHIPPING

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.